Return Policy

EV Container Corporation Return Policy

10/24/2013 Rev 0

 

EV Container Corporation stands firmly behind the performance of our products that have all undergone rigorous testing to ensure they meet or exceed the requirements of the brewing industry.

If your product isn’t working properly, please check the product manual for troubleshooting steps. If you need additional help with troubleshooting, contact us or call us at 415-460-5341 for assistance.

Product Returns You can return any unused product in a new condition. Returns made within 30 days of the shipping date will be refunded to the original form of payment.

Please contact us to receive a prepaid shipping label for your return.

Transit Time Refunds are typically received within 2 – 3 weeks from the time that you ship them. Once we receive your return at our facility, please allow 2 business days for it to process.

Notification of Return Once your return is processed we’ll send an email to notify you.

Credit Card Refunds A credit will post to your credit card account approximately two business days after the date we process your return, however, it may take up to two billing cycles for the credit to appear on your monthly billing statement.

Defective Product Exchange

If you received a product that is defective or damaged by our shipping carrier we will exchange the product.

Return of the defective/damaged product will be arranged at the time of contact with our customer service department.

FOB Shipments EV Container Corporation will not be responsible for damaged product due to shipping for any orders that were contracted F.O.B. at time of purchase.